Today my wife’s operating system crashed - the registry hive was corrupted. We went through a restore process and after running hard drive diagnostic (chkdsk) we found some corrupt sectors.

Since the laptop was still under warranty, I called Dell and reached a live person in record time. I only had to listen to one voice prompt, and a technician (Ashish) picked up after a couple rings.

After explaining the issue and giving him the error code from the DELL diagnostic utility, he immediately said they would be shipping me a new hard drive. This literally took 2 minutes. No second guessing on his part - it was painless.

To top it off, he sent a personal email with all his contact information and backup contact information in case he wasn’t available.

This is excellent customer service, I’m glad to see Dell is getting this right.

I recently upgraded one of our testing sites to WP 2.1 Here are some of the issues and fixes that I went through:
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Due to popular demand, I’ve put a complete example together of the summary cart using PHP and mals-e ecommerce shopping cart.

I use this site as a gathering place for the various scripts, articles and plugins I work on during off-hours. Most of the stuff that has been posted is a result of work I’ve done on other sites that I felt would be useful to the general public. All work is released under GPL, and I would appreciate a link back to either of my sites (www.jesseheap.com or www.pinkcakebox.com) if you find my work useful.

Visit our project page for an up to date listing of all the work available on this blog.